Mandy Sithole: a light at the end of the dark Fedhealth tunnel

Since the beginning of this year, I have had endless problems and bad experiences due to the poor customer service at Fedhealth. Numerous claims were processed incorrectly, my questions were ignored or met with insipid excuses, incorrect or incomplete information was communicated to me and sometimes I was blatantly ignored. This week, a light appeared at the end of the dark Fedhealth tunnel. Her name is Mandy Sithole. She took the time to personally phone me after an email with a list of questions I had about the processing of claims, answered every single question, told me how each problem can be resolved and actually sounded as if she was interested in helping me. Added to that, unlike most customer service agents that I get on the phone, she knew exactly what was going on. She obviously did her homework before she made the call, instead of phoning me with unnecessary questions and excuses. Fedhealth, I hope you realise what you have in Mandy. She is only person I have come across this year that did not drag your name through the mud, but who make the company look good. Thank you for a job well done, Mandy. I hope your manager sees this review!