*****

I am extremely disappointed in Fedhealth. After joining the medical aid a year or two back. We were initially so happy, I have even recommended them to two families, one of which signed up and one in process.

In December I called the medical aid to increase the plan as we wanted to grow our family and I wanted to be sufficiently covered. Just to be told that our policy had been cancelled due to a missed payment. The fact that this was the first I was even hearing of it was already unacceptable ? Where was the cancellation letter? the phone calls the customer service? absolutely pathetic.

I then decided to apply for a new policy and was assist by Bongani Phakathi. During this conversation I specifically told him we had already started trying for a baby would the pregnancy be covered if i was to fall pregnant? Yes but there would be a 3 month waiting period. Which I wasn't thrilled about considering I didn't even know we had a cancelled policy?

Never the less I agreed to these terms on the 18th of December. I then had to follow up 3 to 4 times a week with the man as he didnt have the decency to keep us in the loop. They accepted the medical aid with a 12 months waiting period for anything related to my husbands back.

I found out on the 9th of January that I was infact pregnant. Wonderful! Except now all of a sudden theres a 12 month waiting period on anything pregnancy related? THIS WAS DISCUSSED.

I am extremely disappointed in Fedhealth. And considering the medical aid would have cost us R 5000.00 a month, you would think it would be in their best interest to cover us as the birth is no where near that costly.

Very disappointed and will definitely not be using them ever again. Should also really look into their staff. Who are lazy and rude.