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<p>Good Day Fedhealth </p> <p>Let m start by saying i am disgusted in your service. Your slogan is family takes care of family but, i agree family does take care of family but you my friend are no family.</p> <p>My wife and I had our baby at bedfordview hospital and we had to pay our doctor upfront (our choice) because we chose a doctor out of your network. </p> <p>My issue come with my small refund that you guys are meant to pay me. I had to pay alot of money to the doctor (once again at my choice) but the time it takes you guys to give a refund is disgusting.</p> <p> </p> <p>I know you calls are recorded so we have your agents telling me a lie on recording.</p> <p>I submitted my claim in on monday the 28th November 2016 and recieved a responce saying that you have got it. i then called your call centre and asked how long it would take for my money to be refunded, The answer was 5 to 7 working days. Today is the 7th working day and after many calls through the week over 1 hour of time spent on the phone with you i get a sms. The sms states that an amount of R3765.24 will be paid to you within 3 days from 14/12/2016.</p> <p> </p> <p>That is a at least 14 working days at best. </p> <p> </p> <p>Why do you let your consoltants lie. </p> <p> </p> <p>Fedhealth i have lost all trust in you and i wont be reffering any more of my family or friends to you. </p> <p> </p> <p>I am sure if you look on your system i know of atleast 5 people that i have sent to you guys.</p> <p> </p> <p>I would also like to make contact with Eric Schoemaker so he is aware of how the business is being run!! </p> <p> </p> <p>Regards </p> <p> </p> <p>Shane B</p> <p> ********** </p> <p> </p> <p>Member No: ********** 1326</p>