Lets give you the run around

My husband went for emergency surgery on the 25 November, thereafter i contacted the authorization department to obtain authorization for the occupational the****** (as they have the 30 days post hospital benefit, i got the authorization they just advised me i need to contact them again with the correct dates, which i did. Today i logged into the family room and saw that the authorization was denied OK phone in again where i was told by the authorization department they don deal with this i need to talk to customer care, phone customer care and surprise surprise they don't deal with it to. Really you expect your members to stick by the rules or no payment will be made but your employees don't even know what to do its RIDICULOUS,after a conversation with fedhealth for 38 min I'm still waiting for a answer and a call back.