Left high and dry

On 14 Mar. my son was admitted to Mulbarton Hosp with a collapsed lung. He was taken straight into ICU. Before accepting him, we were asked for details of our med aid. We were aware that the incident fell within the first 3 months after joining the medical aid & so we contacted the account exec from the med aid early in the evening already when my son started having chest pains & difficulty breathing, to ensure that in an emergency costs would be covered by the med aid. We were assured via many phone calls that evening by Sollie Coetzee that the medical aid would cover all costs. We had to put down a R10K deposit because according to the hospital, our membership was \pending". Sollie also assured us that on Monday we would be re-embursed for the R10K"