LACK OF COMMUNICATION

On the 24th of Feb I sent a request that I want my dependant to be swopped to a main member. <br> I did not receive any notification of what will happen next, on the 8th of april I received a Membership Termination letter, I then called in just to be told then , that that's how it gets done to cancel and the provide a new membership number, I phoned in on the 8th spoke to shiraz, ont he 9th spoke to tk and on the 10th spoke to Nesiba, reference numbers REF080415Q8B8JO AND REF100415Q8FYNN ON the last call I asked how the new msa will work it, if it gets transferred , I got explained that that is a separate issue and I will be notified should something be outstanding. I haven't received one email with a statement of what I owe, not one sms of what I owe or where I can pay it, Today I receive an sms saying that my benefits have been suspended pending a payment of outstanding ITC balance of R203.60 , have I now been handed to the ITC without notifying me where to pay this or that its outstanding? this is shocking I moved to Fedhealth because I heard people talk well of them but all my interactions with them has been horrible, I wont recommend you to anyone and will look for alternatives.