MS
Mark S

1 reviews | Active since Oct 2012

11 Feb 2015, 08:37

Karin Thompson - Thank You

Hi, <br> <br> I logged a complaint out of sheer frustration. Karin was assigned to the case. Working with Karin was only a pleasure. Karin was courteous, professional and committed. <br> <br> Karin would give time lines for responses which were kept. I was seriously considering moving my family and I to a different provider but Karin has through her excellence restored our faith in Fedhealth. <br> <br> With the matter being resolved and having experienced the shining example of service excellence within Fedhealth all I can now say is Thank You Karin<br> <br>

0
Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply11 Feb 2015, 09:49
Official
Hello Mark Swift,

Thank you very very much for your kind words. We are very happy to hear that you have had a good experience with regards to Customer Service. Karin is a most valuable member of our team.

Kindest Regards
The Fedhealth Online Team