*** service from claims at fedhealth

Hi I phoned fedhealth in December to try and sort my issue out with them where they decline my claims after my accident and according to the scheme I am covered for it. The claims guy resubmitted my claims and simply it was rejected again and then I used the chat bot. The guy said to me I must submit an email and they will come back to me. So the 7th of Jan I submitted an email but still did not hear anything from the wonderful Fedhealth. I forward an email again and still no reply. I moved back to chatbot and made myself heard by swearing and clearly telling them how *********** the staff is at fedhealth. So the only thing the darren dude did was cut me off from the chatbot and I cant raze my complaint ore use chatbot. I darren cant handle the heat then he must stay out of customer service when fedhealth *****s-up.my reference number 070120QTMF33 is for the first email. I would like to speak to the *********** claims manager or even the CEO and tell them how **** their company is. Plus I would like on hello peter an proper explanation why you guys decline the doctor claims when I am covered for 30 day after care and so on. I assume you guys will only reply on hello peter the following: thank you for you request an agent will be in contact with you shortly. Easy excuse to get out of "I don't want to work" . Really bad *********** service I am getting from Fedhealth and it really is disappointing that no one can give me a proper reason why you guys decline my stuff where the doctors gave me more advice and direction how Fedhealth works and I must sort it out because they know I must be covered. Received better service from the doctors than Fedheath.