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Mlungisi M

1 reviews | Active since May 2020

07 Oct 2025, 17:44

Join Fedhealth at your own Risk, treating their members like ****

Fedhealth treating their Clients like trash, i am a Health Care Service provider. There is a Patient that Fedhealth terminated membership without the Patient’s approval.

Patient got medical retirement due to illness and ended up blind, so medical Aid premiums were being handled by Employer and Fedhealth, when the retirement was granted no one notified the Patient that She must start paying privately. And Fedhealth continued paying for Her chronics until the 15th of August 2025 and they claim Medical aid was terminated by 31 May 2025. Thats when they notified the Patient, so the Patient wants to rectify and pay the arrears for Medical aid to be active they are refusing. She must rejoin and be put on 12 months waiting period. How inhuman is that for a Patient who is been your Member for 11 years! Sies

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply08 Oct 2025, 08:02
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth