Insensitive, ******** and very arrogant

i regret ever joining this medical aid, and you only realize when you need help, I have contacted a customer service today with frustrations that my medical aid seem not to cover any emergency visits I make to the a hospital in your network and your consultant Gosiame tells me that these are not life threatening visits, refuses to escalates my query and i am telling her i am pregnant and i keep bleeding but have a problem that they don't cover me, she first tells me that i have to pre-authorize before going to the hospital? when? she tells me that miscarrying is not regarded as life threatening, i know its too late to change medical aid, this is frustrating especially that they collect all the premiums without fail. this consultant to put me through to a senior so i can escalate because she says ''what for?'' i even explain to her, as a woman i am having this problem and its frustrating. she says give me those claims we didn't pay, I asked for email address, she refused and hung up. i really need my recordings called 14:11 the i was prompted to speak to Gosiame who then showed me how lame my query was. this is sick.