Insensitive and Unsympathetic !!!!!

Once again the normal channels has forced me to use Hello Peter... My Mom Had a Stroke - is hospitalized, cannot speak, cannot walk and the claims keep piling up. As I (Her Son) Pay her Medical Aid and her bills i need to get the reasons why and values to settle this as she DOESN'T need the additional stress. I tried your chat via members.fedhealth.co.za - i explained what happened. the lady "Jessie" cared more about a Consent form that actually trying to sort out anything - seems to be a QUICK way to end the chat with someone. Now can someone with some authority PHONE me so that we can understand why the claims are in the state they am or is that to much to ask seeing there is NO Way a stroke patient is able to FILL IN CONSENT FORMS OR SPEAK TO YOU !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!