Information Service from Bokang Mok****

Today, I had a wonderful experience in talking to Bokang Mok**** from Fedhealth. Usually, I get information on a need to know basis. But today was different. After I explained my query to Bokang, he assured me that the conditions were registered and sent me a letter to confirm such.

And he went the extra mile: He observed that we were making co-payments on certain items. He advised that we should send a copy of our prescriptions to *** for review and guidance.

Bokang also advised that we should consider moving to another plan, if our finances allow, ensuring that we get the maximum benefit from our chronic medication benefit. When we are ready, we should contact Fedhealth's client services to engage them on an appropriate plan.

I’m grate for his time and attention. We need more such informed call centre consultants, who are willing to share information with their customers, rather than reacting on a need-to-basis.

Thank you Bokang!