Industry Lead on client service

Fedhealth has an online chat agent to answer questions related to the medical aid itself.<br> <br> I am a financial planner / advisor and have a few clients with Fedhealth. Along with the clients I have managed to find useful information and resolve queries without having to wait for an operator to answer phones, no need to repeat myself or ask the operator to repeat themselves.<br> <br> It's instant, it's efficient and it was the first provider I found to have this.<br> <br> Thank you and well done Fedhealth