INCORRECT MONTHLY CONTRIBUTIONS DEDUCTED

There service is pathetic - no interest in Customer satisfaction, and always having excuses. For the past few months i have been having extra money deducted for my monthly Medical Contribution - and if i did not keep track of my debit orders I would not have noticed this. But than I have to send countless e-mails and phone calls for them to pay me back. Every month with a different excuse - not this month it was the "NEW SYSTEM" that they went on that did the over deduction. Sibusiso Xubane - Credit Controller is so fluent with his excuses ( and kindly accept our sincere apology for debiting extra )promised that it will be sorted out that I don't even know any more. And unfortunately, because of age - one cannot just change Medical Aid. But like I have asked - for how long will I have to fight with Fedhealth to not "OVER DEDUCT" my premiums, and I have request payback. I have even asked to pay my monthly contributions via EFT monthly because of mistrust, but they do not allow this. FEDHEALTH MEDICAL AID CUSTOMER SERVICE IS REALLY VERY POOR - TO SAY THE LEAST