Inconvinienced and Bad service

I cant believe that a person can be given such a run around because of adding a grandchild. It is Covid times that means we work from home with no access to printers and scanner's . Its going to 2 months now trying to add my grandchild first I could not edit the forms so I took the photos of the completed forms it was not good enough, then I managed to edit and send the form but could not sign because it did not allow me to , took my time to go to the police station and did the affidavit as per their request and instructions , now the is more instructions added that I need to the police station and have another one the form is not good enough because its not sign yet I explained my predicament. It feels like I am given a run around and when you speak to the client service they just don't care we want this and this and keep on adding more , what happened to family takes care of family. What happed when the child gets sick and they need hospitalisation then they will reject the claim because the child is not added yet I tried adding the baby before turning a month and now she is going to 2 months .This is really frustration as walking around in times like this is not safe and going up and down is wasting the few cents we have in this pandemic. As I wait to be again . I have been with Fedhealth for years now I am sure that they can do better is assisting the clients and not treat us like robots .I am really disappointed exhausted and frustrated with all this experience