***********, useless and unhelpful

y husband went to the Dr on the 30 Jan 2018, I did op tain authorization as per the schemes rules on the 02 Feb 2018 my claim was declined i phoned in again and the consultant ensured me that it will be sorted on the 20th Feb 2018 the claim surprise surprise was still not paid I spoke to a arrogant Mandy and she said it's due to a system error I spoke to Manier the team leader as well and he once again said its a system error he will provide it to management today I get a call from manie and he said Fedhealth can't help me the claim will be send to the It department as the system has a error. One this is not my problem its yours, so I have to answer doctor as to why my bill is still not paid, I pay enough on medical aid but I need to inform you your negligence and then o we have a system problem I DON'T CARE PAY MY CLAIM LIKE I PAY MY MEDICAL AID MONTHLY. I wanted to speak to a manager and Manie said this will not resolve anything I should go to social media you are arrogant. ALL I WANT IS MY CLAIM TO BE PAID NOW AS YOU HAD ENOUGH TIME TO RESOLVE YOUR PROBLEMS. O yes family takes care of family I don't think so you should change your slogan to you pay we decline.