*********** Staff and Substandard service

This medical aid is refusing to pay my uncle's savings that are due to him, they are playing games with a sick man and that's sickening, my uncle suffered a stroke in 2014 this also affected his speech. <br> <br> We filled a consent form which was sent to the medical aid (this is after numerous follow ups by myself with my money) when I called this *********** people yesterday I was advised there is an identity document outstanding as the one we sent does not correspondent with what they have in their system, they inform me they want the ID copy of when my uncle opened his bank account???really? what ******** is this? his bank account was opened in 1987 in the old Bophuthatswana regime, where the hell do you suggest we get this document from?<br> <br> I spoke to Thoza yesterday who confirmed the same BS story and said he will ask his manager to investigate and call me back I asked him if I will get the call the very same day, he confidently said yes we will call you today sir(meaning yesterday 01/07/2015) today it is the 2nd of July and YES I am still waiting for their call...I am not holding my breath they never call back anyway.<br> <br> Can someone who can do the job attend to this matter?