*********** SERVICE

I am terribly disgusted and disappointed with the service that I have received from Fedhealth, I sent through proof of payments on 6 March 2019 and till date my membership was not uplifted by the credit controller Sara Sibiya , who reports to Glenda Monama and it only came to my knowledge today that it was not done when I received a message from my DR to make payment and YET on 6 MARCH 2019 I was sent correspondence from FEDHEALTH stating that they received my query REF NO: 060319Q92VST was on query when I submitted the "PROOF OF PAYMENT" and today I get told that it was not done and the best part that the claim is going to be re processed and only to take 7-10 working days to clear .. which was not my fault AND THAT I NEED TO CONTACT MY GP TO ADVISE ??? ... Firstly FEDHEALTH has changed their plan and now we need to pay separately for membership and for savings and then to go through all this cause they CHANGED the options and got *********** people working in their relevant departments ... if I had not received an SMS from my GP's office I till date would have not been aware that my membership was still SUSPENDED and what was to happen in case of an emergency ??? and I think that their logo "family takes care of family " .. is nothing but BULL**** .... especially with what has happened today AND also conveniently was told that SARA was not available to take my call !!! ...