*********** medical aid!

In October this year I contact the call centre to find out if I can arrange a payment pay off system in order to get through the year since I work in tourism and lost my job. They told me to contact Amanda Prinsloo their credit controller and discussed my situation with her and she approved that I can pay half of my contributions over 3 months until we get back on track again. She cancelled my debit order and I was given a bank acc number where I had to make manual payments each month. I did this on time as instructed and sent the POP to her each month. After my first payment I followed up with her and she sent me a very robotic Email saying my payment has not been received, but my scheme is still active. I rep**** to her and asked if she could please investigate as I sent her a POP and the money left my account. Where did my money go? For days she did not reply. Then this month I paid again and follow up with her again. She rep**** saying the account number was incorrect and they re allocated my funds. After that, nothing from her again. All the time I have to Email and follow up and her number on her signature also does not work. So this morning I receive a letter from Fedhealth saying my medical aid has been suspended since 1 November!!!! I have been paying and sending the POP to her. This is very bad service. I have to do their job for them and make sure they receive my POP and then follow up that it's been allocated and now to be told from Monday onwards I don't have a medical aid anymore. I am furious and very upset. My husband underwent a knee procedure this Tuesday and one of the suppliers already told us they tried to submit a claim and it shows suspended. This is pathetic service. I did everything from my side to make sure I pay on time and to put payment arrangements in place. We are seriously considering changing to another medical aid. People keep on saying to me Discovery is the best and I am seriously starting to think we should make the move. I have had enough of this incompetence.