*********** Claims and Finance Staff and Misleading Information

In the beginning of January 2020 I requested to have my banking details changed for all debit orders and refunds which was confirmed but banking details only changed for debit orders and not refunds even though that was clearly stated in the email. I then submitted a claim which was supposed to refunded me to and the claim was rejected. I called in to ask why and the consultant apologised and said it was a mistake from their side and then resubmitted it so there was over a week delay in the claim being refunded. Much to my disappointment, part of the refund was paid yesterday into my old bank account so I called in and spent almost an hour on the phone with Jack which cost a fortune in airtime! Jack apologised and said that he can changed the banking details for refunds to the correct account but there will be a delay in part of the refund being paid back. A bigger amount that was due to be paid today was still being processed and when I called again I spoke to Konohelo who assured me 3 times that the amount due today will be paid into the correct account. Once again due to complete incompetence the amount was paid into my old bank account this morning which I dont have access to! I am not willing to wait another day for this refund to be processed correctly due to no fault of my own. I want my refund paid into my correct bank account today or I will be taking this further!