*********** administration

Bad, sloppy, incompetence does not even do justice to the level of service i have received from Medscheme on behalf of Fedhealth Medical scheme. This is the people I entrust to handle my medical care facilities, which at this rate is quite a scary prospect. An enquiry that has gone back and forth from the 10 June 2015, and to this day its partially complete, no courtesy call or follow up. It's **********. To this day, a member since March 2015, i still have not even received a membership card. And the worst part of it i work for a medical administrative company, so the instructions sent through are clear and to the point, no room for misunderstanding. This is a clearly evident that there is no first call resolution, agents that clearly does not read the full enquiry and just the heading, no function as a unit what so ever, each department says a different story and doesnt look at the enquiry as a whole, so no inter departmental communication (nor do they read notes) and definitely no customer service exists within this organisation. This is a clear cut case of bad administration (core function of their job). Totally disgusted and mortified by the service received.