Incompetence at a whole new level

Why is it so difficult and complicated to get the most basic service from you?

Deon Lategan is the name at the bottom of a "Voice of the customer" email... But it's from a 'no reply' email address..

Since 13 September this has been a problem. An additional chronic medication was requested for cholesterol.

Not only did you refuse the second medication, you also canceled paying for the first medication that was already approved.

Please remind me why exactly am I a member of Fedhealth and contributing?

This level of incompetence is unacceptable.