Incompetence and unauthorised debit orders by FEDHEALTH

I previously had a medical aid membership with FedHealth, which I cancelled in September with a settlement letter and full payment. Despite this, they debited my account, apologizing for the error after I emailed them. However, they repeated the debit attempt the next month, incurring bank charges. This month, they tried to debit me twice for over R1600 each, resulting in R300 in bank charges for failed transactions, leaving my account in negative balance. I've tried contacting them, but couldn't reach Amanda Prinsloo, and agent Adelaide can only escalate the issue. I request a refund for the R300 bank charges due to their incompetence, as I owe them nothing."

They must be reported, embarrassed and the public made aware of this so people don't opt for their service.