I'm trying to get on...

I'm trying to get on my husband's medical aid and it's like dealing with an old 80s company... Fill out forms and want all forms to be emailed back to them, even ones with no details on... Taking like months to be added, speaking to different staff members like Faith, Bradley, Nomalanga and then she cut the call... Discovery will add you immediately on the phone and here I'm still struggling... What bad ancient service are you giving to us in this modern era and try to up skill your employees... And still I'm not added, I can also give reference numbers... Bad really