I will not recommend anyone to join Fedhealth Medical Aid.

Since 2012 we have been members of the Fedhealth Medical Scheme. I have tried to move my son from one plan to another in March as he is not a student anymore. Since the end of March, my son's debit order did not run against my banking account. I have made phone calls and sent e-mails and got reference numbers and no one is returning my calls. I was promised today after an hour-long telephone call I(I ran out of airtime and phoned back from my landline) that someone will return my call the same day but all in vain. They want my son to have a three-month waiting period because a Fedhealth employee did not activate the debit order. I asked for proof that they did run the debit order but they could not provide it. I had more than enough money in my banking account and I have proof of that. What if my son is in an accident tonight? He will not have any cover. Shame on you Fedhealth employee, you are getting paid to do your work but obviously you don’t value your clients. To the management of Fedhealth your service and administration level are not on the same level anymore and your employees are letting you down, is this what you call professional?