RS
Rozlind S

1 reviews | Active since Oct 2020

26 Nov 2020, 12:35

I HATE FEDHEALTH

TERRIBLE TERRIBLE SERVICE. I CANNIT BELIEVE THAT ONE COMPANY CAN BE COMPLETELY AND UTTERLY USELESS WITH SOMETHING SO SIMPLE. I HAVE BEEN WAITING 3 WEEKS FOR A REFUND. I PAID INTO THERE ACCOUNT AND THEN THEY DEBITED MY ACCOUNT AGAIN. SO WE REQUESTED FOR A REDUND AND 3 WEEKS LATER I AM STILL WAITING. NIW I PBINE THEM AND GET TO THE CALL CENTRE. THEY KEEP ME ON HOLD FOR 10 MINUTES WITHOUT AN ANSWER. I WOULD HATE TO KNOW HOW LONG IT WILL TAKE FOR THEM TO SEND AN AMBULANCE OR APPROVE AN EMERGENCY OPERATION. I HATE THUS MEDICAL AID AND I WANT MY MONEY BACK. I WILL NIT STOP UNTIL I HAVE MY MINEY BACK. I WILL POST ON HELLO PETER EVERY DAY ABOUT THE TERRIBLE SERVICE.

0
Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply26 Nov 2020, 12:40
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
Best Wishes
Fedhealth
RS
Rozlind S's update26 Nov 2020, 13:05
Reviewer Update
NOW HOW LONG WILL THIANITHER 3 WEEKS. S TAKE.
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply26 Nov 2020, 15:44
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Best WishesThe Fedhealth Online Team