I am really sceptical about continuing my cover with Fedhealth

I am a member since the 01.08.2017 and it seems as if the only two staff members who are customer centric are Ryan and Mandisa as they both assisted me on my previous Hellopeter complaint.

I sent another email to Fedhealth in fact I sent two and today is Wednesday and no feedback. No reply. No call. I called in and SPOKE to Anthony yesterday the call cut and he never called me back.

Can someone please tell me why does Fedhealth not call back when they send emails yet alone Fedhealth replying to a Members email.

I need to know whem will I get my card as well as member pack?? What will happen if I send an email for claims or hospital authorisation. Do I have to fall dead before the Fedhealth FAMILY TAKES CARE OF MY FAMILY

MY FAITH WITH FEDHEALTH IS AT ZERO. SHOULD I CONTINUE OR CANCEL AS SOMETHING AS SIMPLE AS GETTING BACK TO A MEMBER DOES NOT HAPPEN