TJ
TERRI J
1 reviews | Active since Aug 2012
25 Jun 2019, 12:36
Hospital not paid !
Poor service. Hospital bills still not paid, a month later. I had followed all procedures to access my funds from the "wallet" and my hospital bills are still not paid. A MONTH LATER! I am being hounded by the hospital for payment and this is not fair when I have a medical aid!
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Replies (4)0
Replies (4)
Fedhealth Medical Scheme's replyOfficial
25 Jun 2019, 12:42Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply25 Jun 2019, 12:42
Official
Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's replyOfficial
25 Jun 2019, 14:49A consultant has tried contacting you and was unsuccessful, however an email has been sent to you
Fedhealth Medical Scheme's reply25 Jun 2019, 14:49
Official
A consultant has tried contacting you and was unsuccessful, however an email has been sent to you
TJ
TERRI J's updateReviewer Update
26 Jun 2019, 16:58I received the email and responded as the email did not make sense as the first email says that they are not paying the claim because it was rejected due to no funds available then the second email still says that they are not paying it because the limits are exhausted but then they make mention that I transferred the funds to my wallet and then resubmitted my claim for payment. I dont see what the issue is as i submitted three payments for that same doctors visits same dates and the 2 claims were paid why are they not paying the hospital claim. I unfortunately could not answer my phone today as I was in a meeting. I will be available all day tomorrow if someone could call me
TJ
TERRI J's update26 Jun 2019, 16:58
Reviewer Update
I received the email and responded as the email did not make sense as the first email says that they are not paying the claim because it was rejected due to no funds available then the second email still says that they are not paying it because the limits are exhausted but then they make mention that I transferred the funds to my wallet and then resubmitted my claim for payment. I dont see what the issue is as i submitted three payments for that same doctors visits same dates and the 2 claims were paid why are they not paying the hospital claim. I unfortunately could not answer my phone today as I was in a meeting. I will be available all day tomorrow if someone could call me
Fedhealth Medical Scheme's replyOfficial
03 Jul 2019, 09:04A consultant has tried contacting you and was unsuccessful, however an email has been sent to you
Fedhealth Medical Scheme's reply03 Jul 2019, 09:04
Official
A consultant has tried contacting you and was unsuccessful, however an email has been sent to you