Hellopeter
Share Your Experience
SG
SIbongile G

1 reviews | Active since Aug 2011

06 Aug 2024, 10:32

Hospital Claim process nightmare

I am so frustrated with having to pay an invoice from the hospital that the hospital submitted to the medical aid scheme and was never paid. Can someone assist me with this issue as I had to pay to personally pay the hospital yet a claim was sent to medical aid.

0
Replies (5)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply06 Aug 2024, 14:07
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth 


SG
SIbongile G's update08 Aug 2024, 08:35
Reviewer Update
Good day
My Issue hasn't been resolved. I am really struggling with Fedhealth in all honesty. The consultants keep saying different stories.
SG
SIbongile G's update13 Aug 2024, 08:48
Reviewer Update
My Query still hasn't been attended to. Is there someone who can assist me.
SG
SIbongile G's update13 Aug 2024, 09:33
Reviewer Update
I am so disappointed with the consultants at Fedhealth. I called in just now to follow up on my claim and was told that I need to claim from the hospital which i honestly don't understand why since i paid the hospital and all i need is Fedhealth to refund me the amount I paid. The consultant who was assisting me then put me on hold and ended the call. I am really not happy with Fedhealth so far.
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply14 Aug 2024, 12:35
Official
Dear Member,

A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regards 
The Fedhealth Family