Horrifying way to treat customers.

So ***** and helping customers is not a priority for the medical aid that "takes care of family". I have a query from April that has not been attended to and someone else has my details on their policy. I was busy on the line with quite a friendly guy named Quinton, when I requested a call back and was told it is not possible because it is an 8nbound call centre and my airtime ran out. So I reverted to the chat option on their webpage when I told Mike my story and all he could say was "Please contact our call centre on ***/4 or alternatively email ********** I asked nicely for him to get someone to call me before I reverted to Hello Peter. Let's see if we can get this fixed now or if I should contact a higher authority.