Horrible service

I had signed up with fedhealth medical scheme as of the 01/10/19 my first debt rder was due on the 31/10/19. I realzised that my debit order had not gone off oncee i received my monthly bank statement mid November, And when I queried it Ricardo Ganesan who was the sales person I dealt with when i signed up.He failed to take the time to read me email and respond .He just sent me a random reply, I than asked if he could call me back and he said he no longer has the resources to make calls. Needless to say i rep**** and asked if to read my first email properly and get back to me with proper feedback.