Horrible service!!!

My wife & I have been querying dental claims with Fedhealth for the better part of a month now. Firstly the claim was rejected incorrectly as we were told we were not in our threshold benefit. After querying this a few times, only one code on the claim was reprocessed. My wife & I then made use of the livechat option on their website to query this claim yet again. The agent that assisted us today (the chat alias is Brad) was very unhelpful & seemed distracted - clearly he was not interested in assisting me. He kept telling me to wait for an October statement although the information would be available on their system. After going back & forth I asked him if I should rather call the call centre & escalate this matter as he is clearly not interested in assisting me. He practically told me to go ahead & promptly gave me the number.

I hate reporting people by name but this type of service is not acceptable. We pay about R6000 per month so while it may not be on their top options, this is a lot of money & if this is the service we get, we are considering joining another medical aid!