Horrible Service

I have tried to change my medical aid plan from 15 Nov 2021 and to date, 11/01/2022 its has not been actioned. I have called 4 times, sent countless emails, completed the relevant documents and still it has not been done. I tried to get Eric Schoemaker's, General Manager's email address and was told i cannot get it. All i get is that "membership" is dealing with it. Does it take 2 months to make an amendment? Or is the delay due to that fact i want to reduce my plan? I need this to be resolved today and want a manager to call me urgently. Robert *** ***