Horrible service

I have been a loyal member to Fedhealth since January 2017. I have never utilise hospital benefits. Last year when I discovered I’m expecting a baby I contacted Fedhealth several times to inquire about elective c/section and the terms and condition attached to it. All I got was the procedure is covered with no terms and condition. I understood the disclaimer “subject to scheme approval” I was told to submit name of the procedure , ICD code, procedure , hospital code including doctors details. All were supp**** to Fedhealth. I later received a letter containing two decision in one. Stating declined due to insufficient information and pended for ICD 10 code. I inquired in November/December I was told a letter was sent to my Gynaecologist, to date no update from Fedhealth. I keep on getting statements stating “Authorisation declined”. I am so disappointed with Fedhealth. I recruited my co-workers to this scheme because of the kind of service I was receiving but after this I don’t think I will ever advice any of my friends and family members to come to Fedhealth.

A clear letter stating clear reasons of why my request was decline would have taken away the anxiety and time wasted on this matters. Recently I sent Fedhealth an email requesting the letter sent to my doctor all they did was to ignore my emails. Your service level has moved from exceptional to horrible!!!! I planned to stick with Fedhealth for the rest of my working life but that has changed now

I am so Disappointed and disgusted by the service I received in 2022. Ready to move to move to another scheme