Horrible Service

i went to visit my Dr and they said i did not have enough funds so i paid cash i called call center to query it they said i must activate my wallet with i did and email a claim to them to get my money back it was wednesday they said it will be paid tomorrow which is thursday even today after 7days no money paid back to my account. i called the lady answered the phone told me that i was supposed to send the claim to members' email address which i did on the 14 august to my surprise it will take another 2 to 7days to get my money this is unfair and i explained that i did last week Wednesday i asked to speak to a manager Marika van der merwe told me that i cant get the payment today it is impossible but explained that this was done the previous week she was very bad didn't even want to listen what i had to say.