HORRIBLE EXPERIENCE CALLING IN

Calling into the Call Centre is a painful and horrible experience, spoke to Quinton who hung up on me and did not call back, I then spoke to Jacques who was rude and dismissed me when I was telling him about my experience which is not how to deal with clients, he is rude and disrespectful and that is not okay and them working remotely can not be a good enough reason why the line cuts and IS not clear...I only called in to follow up on the Medivault that I was told had been processed but kept rejecting when activating it. Todays Experience was a nightmare and no one deserves to go through it, why must I make repeated calls to get service of which I pay for and will pay for, it's not like it is a handout or I am getting it for free. FEDHEALTH NEEDS TO SORT THEMSELVES OUT and fix their lines.