horrible experience

Terrible service

you would think having a medical aid things would be so easy and you would get the service you need when it comes to your health. As we that is what we expect when you are paying for a service and when taking a medical aid you take it so you are covered for unforeseen events. Not with FEDHEALTH. firstly you are not well don't expect any drama because you know that you are covered then you find yourself having to pay for a big hospital bill before you leave with money that you didn't have but had to pay. Now you have paid this bill you submit the required stuff for the claim call the medical aid and be advised that the money will be paid the next week Tuesday or Thursday so you give them the benefit on Wednesday when you call to find out suddenly there is no claim and you need to submit all the documents ( bear in mind this was submitted on the app which they were informed about). they tell your partner that they can't assist him the main member has to call. On Thursday I called and was told that I am on the fed health savvy option and they can't assist me. From all the frustration and back and forth I insisted on hold for a senior or someone to assist I was then put on hold for 25 minutes with no proper explanation other then okay I spoke to senior management and I can assist you but only this time as you need to use online platforms. with no surprise, I did not receive any assistance while trying to get to the bottom of what was happening to my payout my airtime finished with no clear answer as to what was happening.

NO ONE HAD THE DECENCY TO CALL ME BACK!!