Horrible customer service fedhealth

Fedhealth medical scheme you need to have a look at your employees and the time they take to return emails and calls.

Firstly I was handed over for an amount which I was not aware of, upon paying more than I had to they stated that they would refund me. I notified them that my acc changed and they asked for new details and ID docs, after sending all docs a wek before the payment would be doen, they paid it into the wrong acc , after a few phone calls with Marlize Groenewald dircet, and numerous emails , she replies with an email saying I need to contact my bank as they paid it into the closed acc after notifying her in time that the acc has been close. I would like to know if the money was ever paid over? is this a **** or do you not have time to reply emails and do your job?