LN
Le N
1 reviews | Active since Mar 2019
26 Mar 2019, 15:03
Horrible customer service
Horrible customer service, I previously activated and transferred money into my medivault with no issues! Today at the doctor I was told it’s finished so I wanted to transfer more, only to be told I did not accept the T’s and C’s the previous time.... so then explain to me how your system allowed me to transfer money into my medivault the first time without accepting the T’s and C’s. I want my money back I had to pay today.
Helpful (0)
Replies (5)0
Replies (5)
Fedhealth Medical Scheme's replyOfficial
27 Mar 2019, 08:36Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply27 Mar 2019, 08:36
Official
Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
LN
Le N's updateReviewer Update
28 Mar 2019, 10:23Still no feedback!
LN
Le N's update28 Mar 2019, 10:23
Reviewer Update
Still no feedback!
LN
Le N's updateReviewer Update
03 Apr 2019, 08:06Your feedback to me.
Dear Mrs Nass
Reference Number: 260319QB1GYT.
Family takes care of family by providing you with excellent customer service.
I have tried to contact you on ********** 829, regarding your Hello Peter Complaint. I was unable to reach you.
Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth.
Should you require any further information, please feel free to utilize our dedicated email address ********** or fax ********** .
Here's to our family taking care of yours.
Best Wishes
Antoinette Walaza
LN
Le N's update03 Apr 2019, 08:06
Reviewer Update
Your feedback to me.
Dear Mrs Nass
Reference Number: 260319QB1GYT.
Family takes care of family by providing you with excellent customer service.
I have tried to contact you on ********** 829, regarding your Hello Peter Complaint. I was unable to reach you.
Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth.
Should you require any further information, please feel free to utilize our dedicated email address ********** or fax ********** .
Here's to our family taking care of yours.
Best Wishes
Antoinette Walaza
LN
Le N's updateReviewer Update
03 Apr 2019, 08:07My feedback to you, and still waiting for that phone call at 4:30.
Good day
You phoned me yesterday when I was unable to speak to you. Then you advised someone will phone me at 16:30 when I am home and able to speak. Last night 18:43 you tried to phone me, I was busy with my child and could not answer my phone.
So this is not closed or completed, I suggest someone phone me today at 16:30 as originally arranged.
Thank you.
LN
Le N's update03 Apr 2019, 08:07
Reviewer Update
My feedback to you, and still waiting for that phone call at 4:30.
Good day
You phoned me yesterday when I was unable to speak to you. Then you advised someone will phone me at 16:30 when I am home and able to speak. Last night 18:43 you tried to phone me, I was busy with my child and could not answer my phone.
So this is not closed or completed, I suggest someone phone me today at 16:30 as originally arranged.
Thank you.
Fedhealth Medical Scheme's replyOfficial
15 Apr 2019, 08:50A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Family
Fedhealth Medical Scheme's reply15 Apr 2019, 08:50
Official
A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Family