Hopeless Service

Authorization decisions for spines highly questionable. Been a member since around 2007. Had terrific pain - new - called various specialists - who advised me to go to casualty - as none could see me urgently. Fedhealth declined an MRI - so no accurate diagnosis could be made and no treatment given either. Fedhealth Authorizations, I believe, requested physio reports of the Casualty GP. And blood tests. I wasn’t informed of these requests. Went home. Fedhealth say they emailed me. I never received any email. No detail in records in Family Room. The communication goes from bad to worse. Nothing is clear and sitting in a hospital bed from Friday to Monday when staff get back to work is unaffordable. So, who cares about pain, accurate diagnosis, and treatment?. And how come Casualty staff tell me physio reports are required but this is not communicated to me? Anyway Doctors refuse to waste time with Medical Aids, and as I said, a Physio report before a diagnosis is a first. Usually it’s the other way around?