AC
Allison C

1 reviews | Active since Aug 2020

09 Oct 2020, 15:47

Hello Fedhealth, it's me again.

This seems to be the only way to get someone's help and attention. I REALLY would love feedback and clarity as to why my dental claim at a network provider was paid at a reduced rate. Also, some of the chargeable codes were rejected when I specifically got the information beforehand to make sure I only did what was covered on my visit. I have sent two emails and been through the call center. Can someone actually help me now? (051020Q6K3FK).

Then, you may recall the R13500 that I have been waiting for for MONTHS now. I would appreciate that too. Your feedback emails all say it is being processed, but that's a bit unfair when your processing process is indefinite.

0
Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply09 Oct 2020, 16:15
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 

Best Wishes

Fedhealth

AC
Allison C's update12 Oct 2020, 13:34
Reviewer Update
Fedhealth, I still have not been contacted or had any feedback?
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply11 Nov 2020, 11:33
Official
A consultant has been in contact with you and detailed feedback has been provided.

Best Wishes

Fedhealth