Heart Attack apparently not a chronic condition!

After trying to speak to someone, other than via text chat, I still don't know why payment for a blood test has been declined. The test was for a follow up visit to my cardiologist following a heart attack. Aparently I have to register a Heart Attack as a chronic condition. At what point is a heart attack anything other than a chronic condition?! The worst is that after waiting for 9 minutes and then 12 minutes for the call centre to answer the phone I still cant talk to someone. With the monthly fee I pay for their "service" one would think they could pay for a phone call. Maybe this message on this forum will get their attention/