GG
Geoff G
1 reviews | Active since May 2017
17 Jul 2019, 10:56
Health Risk Help Line
How is it possible that you now decline payment for a PMB follow up procedure that you have previously paid without question? (ICD 10 I25.9) I tried to get assistance from your "Help Desk" but since it made my blood pressure rise due to their indifference to my problem I'm trying this. If you went to the same lengths to help your clients as you do to decline payments and/or get more money from us life would be much easier. Then again I suppose we are only clients - if you could just get rid of us your life would be much easier!! I'm not happy!
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Replies (2)
Fedhealth Medical Scheme's replyOfficial
17 Jul 2019, 11:26Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply17 Jul 2019, 11:26
Official
Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
GG
Geoff G's updateReviewer Update
17 Jul 2019, 12:33Credit must be given when its due.
Fedhealth contacted me within hours of me posting my complaint. Gogo, the person that called me, is a star and indeed a credit to Fedhealth. She actually listened to my complaint and immediately understood what the problem was. Best of all she has committed to finding a solution and I believe she will do exactly that. (My complaint turns out to be a communication problem which I hope Fedhealth listens to and resolves).
I just wish there was a way to call Fedhealth and speak to someone like Gogo in the first place so as to avoid going through all this drama in the first place.
Fedhealth you deserve compliments for your response to my complaint so thank you. It still needs to be resolved but at least now I know someone is actually trying to do that.
Fedhealth contacted me within hours of me posting my complaint. Gogo, the person that called me, is a star and indeed a credit to Fedhealth. She actually listened to my complaint and immediately understood what the problem was. Best of all she has committed to finding a solution and I believe she will do exactly that. (My complaint turns out to be a communication problem which I hope Fedhealth listens to and resolves).
I just wish there was a way to call Fedhealth and speak to someone like Gogo in the first place so as to avoid going through all this drama in the first place.
Fedhealth you deserve compliments for your response to my complaint so thank you. It still needs to be resolved but at least now I know someone is actually trying to do that.
GG
Geoff G's update17 Jul 2019, 12:33
Reviewer Update
Credit must be given when its due.
Fedhealth contacted me within hours of me posting my complaint. Gogo, the person that called me, is a star and indeed a credit to Fedhealth. She actually listened to my complaint and immediately understood what the problem was. Best of all she has committed to finding a solution and I believe she will do exactly that. (My complaint turns out to be a communication problem which I hope Fedhealth listens to and resolves).
I just wish there was a way to call Fedhealth and speak to someone like Gogo in the first place so as to avoid going through all this drama in the first place.
Fedhealth you deserve compliments for your response to my complaint so thank you. It still needs to be resolved but at least now I know someone is actually trying to do that.
Fedhealth contacted me within hours of me posting my complaint. Gogo, the person that called me, is a star and indeed a credit to Fedhealth. She actually listened to my complaint and immediately understood what the problem was. Best of all she has committed to finding a solution and I believe she will do exactly that. (My complaint turns out to be a communication problem which I hope Fedhealth listens to and resolves).
I just wish there was a way to call Fedhealth and speak to someone like Gogo in the first place so as to avoid going through all this drama in the first place.
Fedhealth you deserve compliments for your response to my complaint so thank you. It still needs to be resolved but at least now I know someone is actually trying to do that.