Handed over to lawyers and summons on my ID due to no communication from Fedhealth

In October 2017 I was admitted to hospital. I received a call from the hospital in the beginning of the year 2018 to state that I was handed over to creditors department for co payment of R5,200.00. Due to not receiving communication from the medical aid I was not aware of the co payment that I was liable to pay whilst I was in hospital. When I had contacted Fedhealth I had spoken to a call center agent who confirmed that the email sent regarding the co payment whilst I was in hospital was sent to an incorrect email address. The medical aid fixed the issue by wavering the co payment and that was sorted out. I have recently received sms's and phone calls from lawyers that represent doctors who attended to me whilst I was in hospital regarding payments that I have to pay during the time I was in hospital.

I have called the Medical aid on the 21st of September 2018 regarding the amounts that I was not aware of. the issue here is Medical Aid should be communicating amounts that I have to personally pay the doctors which I have not received as well as communicate the doctors who are not in their network which I have not received either. However now the part that upsets me and make me soo angry is that the agent and supervisor whom I spoke to are telling me that the system now shows that the email was in fact communicated to both the incorrect email address and my current email address, I wonder how that was possible as I had to give the agent at the beginning of this year my correct email address. Now because of this whole mess up I'm left with Lawyers handing me over and worse off in deep financial issues and I have to go to court because of lack of communication.

I spoke to Marika who is the supervisor today and she advised that she will go through the call recordings and get back to me.

I'm sorry but if they did send the communications to the correct email address which is what they are saying now why did they pay the co payments? I am frustrated, Family does not take care of Family on this. I will be contacting my lawyers and will take this matter forward.