Grand is not better!

I really wish I could leave Fedhealth medical aid! If you are not on it yet, stay away. They are so grand, but the one thing that I really need, they cannot do: Just pay my claims! Why is that so difficult? To try and get hold of anybody at Fedhealth is like trying to place a landline call to the moon! The phone keeps ringing, their website robot cannot answer my question, their WhatsApp robot gives me a menu that is not applicable and the live chat is not working. Oh, and before you ask, yes I sent a mail - several actually - and got two answers of which neither makes sense. Can we just get back to the good old days when you could pick up the phone, get a human on the other side and sort out the problem in 5 minutes.