Good sales - poor ethics

Absolutely disgusted by fedhealth employees-

I made the decision to upgrade my medical aid policy based on the advice of the greedy sales consultant Bongani Phakathi and I now have a 3 month waiting period imposed.

After numerous phone calls emails and complaints, the company refuses to take responsibility for their employees, they declined my request to have the waiting period lifted,instead they responded saying that the waiting period was imposed correctly.

I even received an email from a another employee stating that I did not disclose that I received treatment, yet I discussed my claims with consultant Bongani Phakathi. I have not received an apology, or been contacted by a manager with a conclusion.

I have been contacted by Vincent Ndevu, Nthabiseng Motlhabane and Samantha and numerous other individuals, with no resolution and just a pathetic excuse... once I respond to these mails, I receive an email from a new person, this is absolutely unacceptable..

I do not even have a proper reference number for my complaint, after each mail I receive a new one.