BL
Beatrice L

1 reviews | Active since Mar 2013

04 Jan 2018, 18:48

Good day, I hereby wish to lay a complain against the whole admin of FEDHEALTH Real Medical Aid. I realy don't know what it mean to have a "REAL MEDICAL AID.."!!

Good Day,

I really hope that someone will respond to this letter, as I have been sending emails, requiring URGENT ATTENTION, with no reply at all, except for FEDHEALTH automotive email replies. l

I am experiencing SERIOUS problems with my one tooth which has broken October 2017. I have been to INTERCARE where my dentist Dr Weber has sent out the quotation as well as the motivational letter for urgent repairs.

Up to now, NOW contact has been made, no reply has been received. In the meantime I have to take BRUFEN tablets DAILY due to pain and anti-inflammation in my tooth. The tooth has broken, which means it has a hole in it. It is open down to the nerve, which make it unpleasant and nearly impossible to eat or to drink anything without pain.

HOW LONG still do I need to wait for repairs? I hardly go to any doctors, dentists or use any medical provision for myself.

I really expect proper answers other than the automation reply from the medical aid computers.

PLEASE AND THANK YOU Annemarie Lotter Membership no ********** 2520 Cell no ********** 457

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply05 Jan 2018, 07:53
Official

Thanks for your comment, we will do some investigating and we'll be in touch.

Kind Regards
The Fedhealth Online Team

BL
Beatrice L's update05 Feb 2018, 16:20
Reviewer Update
Good Day, I thank you very much for your reply, however my problem is not solved yet!! Two phone calls later, one from your side, one from my side, which used up R30.00 worth of airtime, and no answer to my problem at all, I am not sure what you want from me to get my problem resolved. I have sent out emails as previously mentioned, with the whole explanation on my dental problem, and still I am walking around with broken, painful teeth. I am now making it public about the bad service of Medhealth. Thanking you.