Good bye Fedhealth

I have been dealing with an issue with Fedhealth for about 7 months now and it is still not sorted. I can't even say how much air time I have spent on the phone to this useless company going around and around in circles about the same thing over and over. I have for the past few months tried to get my 15 PMB sessions approved by Fedhealth with my specialist. Every year as per the law, I get 15 PMB sessions and every year I submit everything they need to approve these. This year for some reason, they reduced my quantity to 5, when the law states 15 sessions. They told me it was because I wasn't enrolled in a certain wellness program that they offered as an additional benefit. This program had nothing to do with the PMBs in question but somehow I wasn't eligible because I wasn't part of it. Funny thing is, I WAS in fact part of that program but was very conveniently "kicked" off it. So I had to go through the whole process again of enrolling on it. Even after all of this I still didn't qualify for the rest of the PMBs because now I needed a letter from a GP which I've never needed before. It was just excuse after excuse to avoid giving me the additional PMBs. If I didn't qualify for PMBs, then why did they initially give me 5? That doesn't make sense at all. I personally feel that there is something sinister going on inside Fedhealth with these PMBs. I feel like they are being told not to give out these PMBs and make it difficult for clients to "qualify" for them so that they will just give up and let it go. Fedhealth is honestly by far the worst service provider I have ever dealt with in my life. After months of phone calls, emails and going around in circles, there was a board that finally had a meeting about my case and have now approved my 15 PMB sessions. I am still waiting for a full recon of my account as I have been paying out of my savings for these sessions but whenever I call to follow up, the lady dealing with my query says it is now out of her hands. However the department whose hands it is in, I am not allowed to speak to because they don't take calls. I have on many occasions escalated my issue, but nothing gets done, and higher management refuse to take my calls either. I am either speaking to a machine or someone who says the matter is out of their hands. No one calls back when they say they will, no one emails when they say they will and all they can say when confronted is "sorry". Well Fedhealth, I'm "sorry". I'm done. I will be leaving thank goodness at the end of the year as soon as I get my PMBs, as I'm not letting this go after what you've put me through. I look forward to your generic "I'm sorry, your query is noted.." blah blah or whatever it is you reply on these reviews, just like you've put on all the others, and then never hearing from you again. Dealing with Fedhealth is exhausting. I cannot deal with such blatant, careless incompetence anymore, when I should be getting what I pay for. Good bye and good riddance.