Glad my actual family doesn't treat me like this

<p>What a mission to get authorization for a simple procedure (10days before having my wisdom teeth removed I app**** for authorization). It was only due to sheer persistence on my part that after numerous phone calls, emails and online chats, costing me approx R250 in airtime and data, I managed to get authorization minutes before the procedure. I shudder to imagine trying to get authorization for a more complex or expensive procedure.<br />Everybody is friendly but nobody actually helps you and you can never speak to the same person twice. The amount of time it takes to be transferred to the correct department for the fifth time while you wait on hold and have to listen to how "family takes care of family" is unacceptable.<br />After having to initially pay the procedure myself and then claim back, I sent all the paperwork for the claim to Fedhealth, they refunded me for less than half the treatment - not even the equivalent to one month’s premiums (something they did not warn me of when they approved the treatment). <br />To top it all off, they refunded the incorrect account even though I had sent my account information TWICE on the claim email stating the account the money should be refunded to. If this is how "family takes care of family" then the last thing I would do is recommend for anybody to join the "Fedhealth Family". I am glad my own family does not treat me this way!</p> <p> </p>