Furious Customer

The service I have received at this insurance company is disgusting. I joined thinking that me and my loved ones will enjoy cover while I pay the premiums and wont have to worry about hospital or doctor bills.

The problem started when I changed my banking details , not sure if the stuff is clueless or just does not care about the customers needs or treating customers fairly that they just wont update their systems with the new account details.

My daughter was hospitalized and I thought everything was going well until I got billed a ridiculous amount directly from the Doctors who treated my child. When I asked about reasons no one responded until I decided to cancel the policy only then Agents started calling me stating that My premiums were not debited and my policy wont be active and I will be liable for the Bills sent by the Doctors.

The shock I had whilst I was nursing my daughter who had 1st Degree burns that on its own is a traumatic event. Then I had to deal with sending countless emails when they finally got the email that I am cancelling my policy they debited twice in my account and told me I will be liable for the Doctors Bill.

When choosing Medical Insurance go for the best and not some people who care less about your wellbeing.